Privacy Policy

Last Updated: 30 April 2026

1. Introduction
   Dr Karla Talbot ("Me," "i," "we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal and medical information in accordance with POPIA.

2. Information We Collect

   1. Personal Data: Name, contact details, date of birth, and identity numbers.

   2. Medical Information: Medical history, current symptoms, medications, and laboratory results shared during consultations.

   3. Technical Data: IP address and cookies are used to improve website performance.

3. How We Use Your Data

   1. To provide virtual healthcare services and medical advice.

   2. For billing, medical aid claims, and administrative purposes.

   3. To comply with legal obligations and clinical record-keeping standards.

4. Data Security & Disclosure
   We implement high-level encryption and secure storage to prevent unauthorised access. We do not sell your data. Disclosure only occurs to:

   1. Referring doctors or pharmacies (with your consent).

   2. Legal authorities if required by a court order or law.

5. Your Rights
   You have the right to access, correct, or request the deletion of your personal information, subject to medical record retention laws.